Effective Date: 1st January 2024

ExperienceFlow.AI (“ExperienceFlow”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our website visitors, clients, partners, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website — www.experienceflow.ai — and our enterprise AI solutions.

This Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), Singapore’s PDPA, India’s Digital Personal Data Protection Act, and other relevant privacy laws worldwide

1. What Personal Data We Collect

We may collect the following types of personal data when you visit our website or engage with our services:

• Contact Information: Name, email address, phone number, company name, job title, and country.
• Business Information: Company details, industry sector, interest areas, and use-case requirements.
• Website Usage Data: IP address, browser type, device identifiers, operating system, location data (where applicable), pages visited, and browsing actions collected via cookies and analytics tools.
• Communications Data: Inquiries, demo requests, feedback, or other correspondence submitted via forms, email, or chat.
• Marketing Preferences: Consent records, email opt-in status, and interaction with marketing communications.

2. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to inquiries, demo requests, or service queries.
• To deliver our AI solution offerings and relevant content tailored to your interests.
• To improve website functionality, product experience, and service quality.
• To send updates, newsletters, and marketing materials (only with your consent where required).
• To conduct analytics and measure user engagement on our website.
• To comply with legal obligations, prevent fraud, and ensure security.

3. Sharing Your Data with Third Parties

We do not sell your personal data.

We may share your data with trusted third-party service providers solely for business purposes such as:

• CRM and marketing platforms (e.g., HubSpot, Salesforce) to manage outreach and relationships.
• Cloud service providers to host and process data securely.
• Web analytics providers (e.g., Google Analytics) to track and improve user experience.
• Professional advisors and legal authorities where required to comply with laws or protect our rights.

All third-party processors are contractually bound to maintain confidentiality and follow applicable data protection laws.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Enable core site functionality and improve performance.
• Understand how visitors interact with our website.
• Customize content and provide a more relevant browsing experience.

5. Data Storage, Retention, and Security

Your data is stored on secure servers with appropriate technical and organizational safeguards.

We retain data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

We follow industry best practices to protect data against unauthorized access, alteration, or loss.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access to the personal data we hold about you.
• Correction of inaccurate or outdated information.
• Erasure (right to be forgotten), subject to legal retention requirements.
• Objection or restriction of processing under certain conditions.
• Data portability (where applicable).
• Withdraw consent at any time if processing is based on consent.
• Opt-out of marketing communications via the unsubscribe link or by contacting us.

To exercise any of these rights, email us at: connect@experienceflow.ai

7. International Data Transfers

As a global company headquartered in the United States, we may transfer your personal data to countries outside your region. Where such transfers occur, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Data transfer agreements
• Compliance with local cross-border data transfer regulations

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Privacy Officer
ExperienceFlow.AI
San Francisco, California, USA
connect@experienceflow.ai

Or

Contact Us through the inquiry form stating your concerns.

9. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. When we do, we’ll revise the “Effective Date” at the top and notify you where appropriate.

We encourage you to review this page periodically to stay informed of how we handle your information.

© 2025 ExperienceFlow.AI. All rights reserved.